Real Humans.
Real Conversations.
Real Results.
86Borders is a human-first care coordination and member engagement company that helps health plan members overcome obstacles to care — especially among hard-to-reach populations.
More than engagement. Real connections.
Unlike transactional outreach solutions that rely on mass texts, voicemails, or AI scripts, 86Borders builds trusted relationships that lead to measurable outcomes. Our locally based Care Coordinators meet members where they are, while the ConnectAllCare platform ensures every interaction is backed by supportive technology and actionable insights.
Human Touch
Locally based coordinators,
not call centers.
Technology that Amplifies
ConnectAllCare platform integrates with plan workflows.
Real Outcomes
Improved Star Ratings, closed HEDIS® gaps, reduced ER/IP visits, improved RAF.
Real stories. Real results.
When health plans couldn’t reach Maria, a D-SNP member with multiple chronic conditions, 86Borders stepped in. In just 26 days, with 11 interactions, our Spanish-speaking Care Coordinator engaged Maria and built trust, addressed her social needs, closed critical gaps, and kept her engaged in her care.
Human-first. Technology-enabled. Outcomes-focused.
Our model combines the empathy of Care Coordinators with the intelligence of ConnectAllCare:
Engage and Activate:
Real conversations that spark trust.
Address Social Needs:
Food, housing, transportation, and more.
Close Gaps in Care:
From annual visits to medication adherence.
Track Results:
Not just contact metrics — outcomes that matter.
Serving every population that health plans struggle to reach.
Medicare Advantage
Medicaid
D-SNP
Exchange
Veterans
“86Borders has made a significant positive impact on our efficiency and quality scores and kept appointments.”
Medical Director, Patient Centered Medical Home Group
Real Results
Outcomes proven at scale.
%
HEDIS SNS-E Intervention Rate in Exchange Plan
%
Reduction in Total Cost of Care in Medicaid Plan
%
Reduction in Inpatient/ER Utilization in Medicaid Plan
+22
+22
Weighted Star Improvement for D-SNP Plan
ROI for RAF in MA Plan
%
Improvement in HEDIS CBP Measure in Exchange Plan
Member Stories
Ofelia | Breaking Language Barriers
Challenge: Limited English and a rigid work schedule delayed key cancer screenings.Action: A bilingual Care Coordinator scheduled both her colonoscopy and mammogram on her only available window—Friday morning.
Impact: Ofelia completed both screenings without missing work, which is proof that culturally competent care drives real results.
Cassandra | Overcoming Fear with Compassion
Challenge: Avoided preventive screenings for nine years out of dread.
Action: Gentle encouragement and follow-up from her Care Coordinator helped her schedule and complete them.
Impact: “I would’ve never done it without your push,” Cassandra said, closing gaps through trust and empathy.
Lakeesha | From Instability to Empowerment
Challenge: Faced unemployment, food insecurity, and no way to reach medical appointments.
Action: 86Borders connected her to food and job resources, scheduled her screening, and arranged transportation.
Impact: Lakeesha completed her care, secured a job, and gained new financial stability.
Ronie | Rebuilding After Incarceration
Challenge: Recently released after 26 years, Ronie needed housing, food, and preventive care.
Action: 86Borders made warm referrals for housing and transportation while coordinating cancer screenings.
Impact: Ronie is now connected to stable support systems and back on track with her health.
Maria | Restoring Continuity of Care
Challenge: Lost her doctor and went months without thyroid medication or screenings.
Action: Care Coordinator helped her find a new PCP, refill prescriptions, and schedule screenings.
Impact: “I’d been searching for six months, but no one helped until now,” Maria shared.
Let’s redefine engagement and make a difference, together.
Real humans, real conversations, and real results — that’s how 86Borders delivers value for health plans and the members they serve.